Terms and Conditions
mad monkey Distance Selling Trading Terms & Conditions for Products
These are the terms on which Hemmings Resources Limited (HRL), T/A madmonkey and madmonkeysurf (Company Number 4928758) (‘HRL’) sells its products via distance selling to consumers. They do not affect your statutory rights. They are designed to set out clearly HRL responsibilities and your rights.
These terms and conditions take into account rights granted to consumers under the Consumer Protection (Distance Selling) Regulations 2000 (‘Regulations’) where such consumers are contracting via distance selling. As such, if you are not a consumer or if you are a consumer but not buying via distance selling, please note that some of the rights under the Regulations including the right to return does not apply to you. If you are a business buyer, please contact firstname.lastname@example.org.
HRL Registered Company address details are as follows: Hemmings Resources Limited (Company Number 4928758) Elmington, Bossiney, Tintagel, North Cornwall. PL34 0AY
Phone: 0844 335 1117 Email email@example.com
VAT Registration Number: 791280223
DEFINITIONS AND GENERAL
1. In these terms and conditions (hereinafter collectively referred to as ‘Conditions’):
1.1 ‘Contract’ means any contracts made between HRL and you for the sale and purchase of Products from its Website or through distance selling.
1.2 ‘Order’ means any order (whether oral and written) for Products made by you to the Company including those made through the Website.
1.3 ‘Parties’ mean HRL and you.
1.4 ‘Products’ mean any product, article and/or item which HRL sells on its Website.
1.5 ‘Website’ means www.madmonkeysurf.co.uk or variations to the name of the aforesaid domain name including madmonkeysurf Ebay shop and Amazon shop.
1.6 In these Conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
1.7 In these Conditions, references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.
1.8 In these Conditions headings will not affect the construction of these Conditions.
1.9 You agree that e-mail can be used as a long-distance means of communication.
2. TERMS OF ACCEPTANCE
2.1 A Contract is formed between you and HRL when (and not before) HRL notifies you by e-mail and/or electronically that your Order has been accepted. Your Order will not be accepted until HRL receives authorisation of your credit card payment or notification of PAYPAL payment is cleared or cheqe or postal order is cleared or such other authorisations. HRL does not accept Orders from you if your address is not within the United Kingdom unless otherwise agreed by an authorised representative of HRL and subject to such additional terms as may be agreed by such authorised representative and you. HRL reserves the right not to accept any Order. You are advised to print off and keep safe a copy of these Conditions once your Order has been accepted by HRL.
2.2 The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply in any Contracts.
2.3 Subject to any relevant laws and regulation, you agree that these Conditions shall be the exclusive basis on which any Contracts made between HRL and you are transacted and processed unless otherwise agreed in writing by an authorised representative of HRL.
2.4 While HRL tries to ensure that all prices on the Website are accurate, errors may occur. If an error is discovered in the price of the Products that you have ordered, HRL will contact you to let you know the correct price and ask you whether you still wish HRL to fulfil your Order at correct price. HRL shall be under no obligation to fulfil your Order for a Product, which was advertised at an incorrect price. HRL shall give you the option of confirming the Order at the correct price or if you so choose, to cancel the Order altogether. Where you cancel your Order for which you have already paid for, HRL will refund the full amount to you.
2.5 HRL will do its best to correct errors and omissions as quickly as practicable after being notified of them.
2.6 HRL will not keep details of your personal or credit or debit cards as its secure payment-processing provider processes them. You undertake that all details you provide to HRL for the purpose of processing the purchase of your Products are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the Products.
3. PRICE AND PAYMENT
3.1 Subject to paragraph 2.4, the price of the ordered Products shall be as set out on the Website, and includes value added tax (if applicable). Unless otherwise agreed by HRL, all payments made by cheque must be in Pounds Sterling. For your own protection, please do not send payment in cash.
3.2 Where Orders are made through the Website, HRL accepts payment through PAYPAL Visa and Master Card (collectively as ‘Credit Cards’) and Maestro.
3.3 An Order may also be through: (Currently unavailable)
3.3.1 telephone on 0844 335 1117 (between the hours of 09:00 to 17:00 from Monday – Friday); or
3.3.2 postal order by sending such order to the following address:
Tregath Business Park,
3.4 Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; and (3) the location where the Products are to be delivered. Where an Order is placed orally or in the event of any dispute as to the Order, HRL version of the Order shall be deemed as the authoritative Order and you shall not dispute the correctness of the same.
3.5 No payment for the Products shall be deemed to have been received until HRL has received cleared funds.
4.1 After an Order is accepted, the Products ordered will be delivered to the address entered by you on the on-line order form or advised by PAYPAL, which must be within or that which you provided to HRL where such Order is not made online (as the case may be). Products will normally be despatched within 48 hours, however, orders placed during holiday periods will not be processed until after the holiday period has ended. For the avoidance of doubt, as the actual delivery of the Products is carried out by third parties, HRL shall be under no liability for any delay or failure to deliver the Products except to return the purchase price.
4.2 Unless a longer delivery date is agreed between the Parties, if HRL fails to despatch any ordered Products within 30 days of acceptance of your Order, HRL shall refund in full your payment in respect of such Products.
4.3 You agree that risk of loss or damage of Products passes to you upon delivery of the Products or on the date of the first attempted delivery by HRL.
4.4 Please note that your Products may be sent to you in instalments. You may cancel your entire Contract if subsequent instalments forming part of your order are not delivered by HRL.
4.5 If your delivery address is outside the United Kingdom, you may be subject to additional postal costs and import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; HRL advises each of its customers to contact their local customs office for further information.
4.6 Please note that when shipping Products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
5. LOSS AND DAMAGE
5.1 HRL warrants that, at the time of delivery, the Products will, subject as hereinafter provided, correspond with the description on the Website or HRL catalogue (as the case may be), will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994). All other warranties are excluded to the fullest extent permitted by law.
5.2 Any claim by you that any Products ordered fail to correspond with the description on the Website or that they are defective or not of satisfactory quality, must be notified to HRL by email at firstname.lastname@example.org or letter within a reasonable time from the date of delivery in any event no later than 7 days after delivery. If delivery is not refused, or you do not notify HRL accordingly, HRL shall have no liability for such failure or defect unless the Products were not of satisfactory quality at the time of delivery or such defects are latent defects.
5.3 If you make a valid claim under paragraphs 5.1 and/or 5.2, HRL shall replace the Products in question free of charge or, at your option, refund in full your payment in respect of such Products.
5.4 Outside of the 7 day period each claim will be appraised on a case by case basis. This does not constitute any liability by HRL and is a goodwill act.
6. LIMITATION OF LIABILITY
6.1 HRL does not exclude liability in the case of death or personal injury caused by HRL negligence or for fraud.
6.2 HRL will use its reasonable endeavours to pass on any manufacturer’s warranty to you (where applicable).
6.3 HRL shall not be liable for any fault or defect in respect of the Products if:
6.3.1 such fault or defect arose as a result of the Products being improperly assembled, used and/or not used in accordance with the manufacturer’s manual; or
6.3.2 such fault or defect was the result of unauthorised modification of the Products without the written consent of HRL.
6.4 Subject to paragraph 6.1, to the fullest extent permitted by law, HRL total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Conditions shall be limited to:
6.4.1 in respect of matters for which HRL does not carry insurance, the price of the Products; and
6.4.2 in respect of matters for which HRL carries insurance, the insured value.
6.5 Subject to paragraph 6.1, to the fullest extent permitted by law, HRL shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, pain, suffering or satisfaction or otherwise or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these Conditions or Contracts.
6.6 The provisions of this paragraph 6 shall survive the termination of these Conditions and/or Contracts.
6.7 The exclusions and limitations of liability set out in this paragraph 6 shall be considered severally. The invalidity or unenforceability of any one of these sub-paragraphs shall not affect the validity or enforceability of any other part of this paragraph 6.
7. RETURNS POLICY
7.1 HRL returns policy, which is in compliance with the Distance Selling Regulations 2000, is as follows:
7.1.1 Within seven (7) working days beginning with the day after the day of receipt of any Product, you may exercise your right of cancellation in respect of such Product by sending us written notice of cancellation by emailing email@example.com.
7.1.2 You must promptly return the Products to HRL at your cost.
7.1.3 HRLwill refund your payment for such Product including delivery cost from HRL to you.
7.1.4 HRL processing and booking back into stock of returns products for refund is 15% of product purcahse value. This will be deducted from the refund.
7.1.5 Refunds are made back to the initial paying account only.
7.2 Where the Product is damaged, HRL reserves the right to commence legal proceedings against you for any loss suffered by HRL.
Any communication between the Parties shall be by e-mail or first class post to each party’s current e-mail or postal address (as given on the Website at the time of such communication) or the e-mail or postal address given in your Order (or any new e-mail or postal address which you may have notified to HRL).
10. AMENDMENTS TO THIS CONDITION
10.1 HRL reserves the right to vary these Conditions at any time but, in respect of any ordered Products, the terms which apply shall be those when you placed your Order.
10.2 When HRL amends these Conditions, HRL will publicize such amendments on http://www.madmonkeysurf.co.uk . Your continued use of the Website following DFx’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Conditions, please do not continue to use purchase Products on HRL Website.
LAW AND JURISDICTION
These Conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction.
Placing an order constitutes to you accepting these conditions.